Intelligent machines aren’t coming, they’re already here. The question is: how will they change things? We’ve already discussed the future of AI and ITSM, but today I want to take a deeper look at how AI will impact DevOps. Much
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In a world that seems to debate everything, there is one debate in the IT world that seems to never end. Is DevOps a role or is it a method of working? There are many people in the industry asking
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“What is DevOps?” Taken at face value, the question may seem a bit rhetorical, but allow me to explain. There is no single definition of “DevOps”. If you ask five people “What is DevOps?”, you’ll likely get five
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The ITSM highway is littered with implementation efforts that failed to achieve their potential. ITSM, done well, has proven to be great for business. Unfortunately, for many businesses, implementation efforts resulted in “bad ITSM”. Many of these ITSM implementations were
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