In a world that seems to debate everything, there is one debate in the IT world that seems to never end. Is DevOps a role or is it a method of working? There are many people in the industry asking
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“What is DevOps?” Taken at face value, the question may seem a bit rhetorical, but allow me to explain. There is no single definition of “DevOps”. If you ask five people “What is DevOps?”, you’ll likely get five
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The ITSM highway is littered with implementation efforts that failed to achieve their potential. ITSM, done well, has proven to be great for business. Unfortunately, for many businesses, implementation efforts resulted in “bad ITSM”. Many of these ITSM implementations were
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I received an email from a well-known web hosting provider titled “Transform your business with a second phone number”. The email stated that with a second phone number, I can separate my business calls from my personal calls – and
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I recently read an article that described an “evolved” DevOps environment. If I understood it correctly, in an evolved DevOps environment, the role of Ops is to put core services in place, and then get out of the way.
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Can today’s IT organizations balance agility with stability? Is IT capable of responding to ever-changing business needs in a timely, dependable, and appropriate manner? Can IT have an intelligent discussion with its business colleagues about developing and delivering
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Having lived in Indianapolis for several years, I’ve gained an appreciation of auto racing. We have a race that is run annually in May – you may have heard of it. An IndyCar®[1] is an impressive engineering marvel. And I
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Is your IT organization feeling some “heat” from your business partners? Is your IT organization keeping up with business demand? Are you able to respond to business changes in a timely fashion? Do you spend more time “fixing” and less
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One of the biggest challenges for any ITSM implementation is resistance. I’ve discussed resistance in a previous blog. But when it comes to including DevOps within your ITSM implementation, are you resisting? Are you being “that guy (or gal)”? I
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It’s still there. After all of the investment in training. After all of the implementations of tools and processes and methodologies. After all of the progress and achievements. There’s still that one thing that we’ve yet to overcome. One of
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