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The Consequences of Undefined Services
Share Delivering IT services is at the core of any modern IT organization. IT provides services to deliver or enable business outcomes and value. It seems straightforward. So then, why do so many IT organizations struggle with undefined services? As it turns out, what an IT service is actually is often misunderstood by IT professionals […]
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AI: The Key To a Human Employee Experience
Share Employees expect a personalized experience in their use of technology at work. This is due to the proliferation of technology in our personal lives. Think about how employees interact with technology at home. When they wake up, they ask Alexa about the weather. They use their smartwatch to track their activity and heart rate […]
