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The Consequences of Undefined Services
Share Delivering IT services is at the core of any modern IT organization. IT provides services to deliver or enable business outcomes and value. It seems straightforward. So then, why do so many IT organizations struggle with undefined services? As it turns out, what an IT service is actually is often misunderstood by IT professionals […]
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A New CIO’s Guide to Mapping Experiences
Share Delivering and enabling business value is a large part of IT’s job. As such, the CIO must track how value flows, not only within IT, but across the organization. It may sound easier than it actually is. Because value is tricky. For one thing, it’s not always well-defined. And it often gets lost in […]
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Is the CIO the Continual Improvement Officer?
Share The CIO is often wearing many hats. They have to be tech whizzes and also strategic visionaries. And in my opinion, they now have to be the Continual Improvement Officer for their teams, their organizations, and in their careers. Continual improvement is about improving the quality of products and services by learning from past […]
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Business-IT Alignment isn’t a 50-50 Deal
Share More and more companies are transforming via digital transformation and discovering new lines of business or radically changing their existing business models through the use of technology. What does this mean? It means that IT and the business have no choice but to become aligned if they want to succeed. It’s no longer just […]
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How to Master the Art of IT Partnerships
Share As businesses continue to become more reliant on technology, more and more organizations have formed partnership ecosystems. Bringing in and working with multiple partners is a smart way to deliver better experiences with optimized costs and capabilities. While there are many pros to working with partners — there are some drawbacks as well. Operations […]
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Are You Inviting Trouble? 7 Signs You’re Attracting Chaos to IT
Share CIOs are no strangers to chaos. Working in IT means you’ve dealt with your fair share of chaotic moments. Technology has an annoying habit of not working properly – even when everything seems to be set up correctly. IT pros have had to learn to keep their cool when the tech just isn’t working […]
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Don’t Believe These 6 Service Management Myths
Share I have said before that service management has gotten a bad reputation. But that bad reputation is somewhat deserved because the service management of the past failed a lot of companies. I’ve heard from many IT professionals that they have tried service management and it just didn’t work or worse, they have current service […]
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Read This Before Investing in an Enterprise Service Management Tool
Share Are you considering Enterprise Service Management (ESM)? There has never been a better time to get started. A 2019 EMA study found that 87% of organizations surveyed already had some level of ESM underway so by implementing ESM, you’re keeping up with the competition. And you’re improving your employee and customer experiences to boot. […]
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CEOs, are you making your CIO sick?
Share Here’s a scenario that might sound familiar: The CEO of a mid-sized organization calls in the CIO because times are desperate. The company needs to deploy new technology to increase revenue — quickly. The organization has already invested in a variety of tools and technology… but it’s not getting the job done. Now the […]
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Are You Wasting Last Year’s Success?
Share 2020 was a historic year for CIOs. Before last year, there had never been a point when nearly every CIO had to completely restructure how their organization did business in just a matter of days — or even a few hours. But that’s what happened thanks to COVID-19. Seemingly overnight, CIOs turned their organizations […]
