Blog

How AI Will Change DevOps

Intelligent machines aren’t coming, they’re already here. The question is: how will they change things? We’ve already discussed the future of AI and ITSM,  but today I want to take a deeper look at how AI will impact DevOps. Much

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Damn, I Made a Mistake

  Buckle up, friends, because this is the one where I share some truths. I’ve learned many things in my years as a business owner and consultant but a few months ago, I had one of the biggest lightbulb moments

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5 Signs You’re Leading a Modern IT Organization

There was once a time when IT was the “department of innovation”. IT held the keys to the technology and fearlessly led the way towards a tech-savvy future. But that all changed. Technology quickly became mainstream and consumerized. You suddenly

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Alexa Is NOT the Service Management Star You’ve Been Searching For

Have you been hearing the news? There’s a brand new rising star in the Service Management world. She’s tech-savvy, has fantastic people skills and is extraordinarily productive. Her name is Alexa. But I hate to break it to you- I

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Flipping the ESM Switch: Pressure Off, Ease On

There’s a buzz around Enterprise Service Management (ESM) these days and with good reason! I see Enterprise Service Management as the future of Service Management. With the ever-increasing business reliance on the use of technology, more organizations will need to

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The AI Playbook – 3 Key ITSM Plays to Make When Implementing AI

AI is one of the fastest growing tech trends across all industries. 20% percent of business executives said their companies plan to implement AI across their enterprise in 2019, according to research from PricewaterhouseCoopers. AI is the approach of using

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Enablement over Control: How To Demystify ESM in Your Organization

In July 2018, I wrote a blog about why your company may not be excited about ESM. Close to a year later, the popularity of Enterprise Service Management has been increasing across all industries as more vendors expand from IT-only

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What IT Organizations Can Learn From the Indy 500

If you live or work in Indianapolis, then you know that May is all about the Indy 500. Known as “The Greatest Spectacle in Racing,” the Indy 500 features 33 of the top racecar drivers racing for 200 laps to

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digital transformation
Enterprise Service Management or Enterprise Silo Management?

Kelly orders chocolates through her favorite confectioner’s digital storefront from the comfort of her living room. Kelly makes her selection, enters her credit card and shipping information, and presses the “order now” button. Within seconds, she receives an on-screen message

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You Earned Your ITIL 4 Foundation Certification… Now What?!

I recently polled my Twitter community on whether or not they are interested in receiving their ITIL4 Foundation certification. I was surprised to learn that the majority either did not have immediate plans or did not plan on ITIL4 Foundation

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